Wavin Italia launches Sentio SmartConnect

The easy-to-use software enables remote access to customers’ Sentio control systems, enabling installers to resolve minor issues without the need for site visits. Where a problem proves more complex, the system reduces onsite visits by ensuring installers can map out the solution and take the right tools to the site, first time.

Simple steps to streamlined access

1. Installers download the Sentio SmartConnect program.
2. When a customer experiences a malfunction, they can establish remote access to their system by pressing two buttons on their Sentio control unit simultaneously.
3. If a customer’s not home, they can use the Sentio mobile app to allow installers to connect to their system.
4. Once the connection is opened, the software reproduces the customer’s Sentio touchscreen interface on the installer’s PC screen, allowing the installer to view various alarms, identify errors and change settings remotely.

Remote access reduces the need for on-site visits by addressing minor issues directly, saving both installers and customers time and money. For example:

1. If a thermostat malfunctions, it’s easy to configure a new one and send it directly to the customer.
2. When the system’s batteries are flat, the owner can be advised to replace them and it’s easy to guide a customer through this process remotely if they require support.
3. Where an issue is more complex, Sentio SmartConnect makes it easy to guide on-site colleagues remotely through the required fix.
4. It also enables more strategic deployment of installers, as senior colleagues can guide junior colleagues through the commissioning process remotely and effectively share their expertise across numerous sites without the need for travel. This level of access to expert support enhances efficiency while also accelerating the training process for many installers.