FAQs for online shop for merchants

How can I contact Wavin?

Click here to contact Customer Services.

Can I change my delivery address?

At the time of checkout, you can select from a list of known delivery addresses. If you would like to have a new address listed please contact Customer Services.

What payment options are available in the online merchant shop?

An invoice will be sent to the billing address after ordering. Your payment terms, as defined in our agreement, apply to all orders made online.

Where do I find my confirmation email with pricing and delivery dates?

You will initially receive an acknowledgement email after placing your order. A confirmation email will then be sent from SAP with delivery and pricing details. However, as this is sent from SAP it will be sent to the designated email address on our SAP system, which may be different to your / the person placing the orders via our online merchant shop (webshop). If you have any issues, please contact our customer services for help.

The quantity in my confirmation e-mail is different to the amount I ordered, what should I do?

If you place an order for a quantity which is greater than the available stock, we will try to fill as much of your request as possible. Your confirmation e-mail will contain the quantity we are able to commit to.

I have forgotten my password

On the login screen, there is an option to recover a forgotten password. You will need to enter the e-mail address you use to login and you will receive an e-mail link to create a new password. If you have forgotten your username, please contact Wavin.

I want to change or cancel an order, what should I do?

Please contact Customer Services with your order number provided in the e-mail confirmation.

I can't find the product I am looking for, what should I do?

In our Online Merchant Shop you can search by EAN code (barcode), Wavin product code or product name. However, not all Wavin products are listed. If you still cannot find a particular product please contact Customer Services.

How do I get started ordering online with Wavin?

Please contact Customer Services and we will request a list of contacts who should be able to order on behalf of your company and grant them access to the system.

Who can order for my company with Wavin?

We will only allow the contact/s you provide us to access the system and order on behalf of your company. Please contact Customer Services to make any changes to who can order for your company.

How do I see the price of a product?

Once your order is placed via the online merchant shop, you will receive an order acknowledgement e-mail followed by a confirmation e-mail with the final price (including all the discounts in accordance with your customer agreement).

How do I add products to my basket?

Search for the product you are looking for by entering the EAN code (barcode), Wavin product code, product name. You can enter the quantity you would like to order and add to your cart. You can only order in multiples of the sales quantity and you must order at least the minimum order quantity.

How can I view my previous orders?

We are working to make this possible. For now please check past e-mail confirmations and contact us with the order number you would like to review.

Where can I see the terms and conditions for ordering online?

View our terms and conditions.

Does our minimum order value apply when placing orders via the online shop?

Yes. Orders placed must be in accordance with your agreed MOV. Orders will not be processed if they are under your agreed amount.

How to use the webshop

Step 1: Login

If you can't remember your password, press the "forgot password?" link on the login popup.

Step 2: Search for the products

Click in the search box and type the product name, EAN/barcode or Wavin code in the flyout. A list of possible matches will be displayed, click on the product you are looking for.

Step 3: Add products to your cart

Once you have selected the product, you can enter the number of pieces you would like to order in the input box.

You can only order in multiples of the sales quantity to order full boxes and you must order at least the minimum order quantity.

Step 4: Review your cart

On the cart overview page you can review the products you have ordered and make any final changes to quantities or remove a product from the cart. When you are satistified with the contents of your order, you can press the "Continue to order" button to go to the next step.

Step 5: Submit your order

Select your shipping address from the list available and add your own reference if needed. You can add any additional remarks to the order. You must then agree to the terms and conditions of our online sales and press "Finalise order".

Step 6: Your order has been placed

You will receive an order acknowledgement email with the details of your order and Wavin will begin to process it. This will be followed by a confirmation e-mail with the final price (including all the discounts in accordance with your customer agreement).

Order by file upload

You can easily upload your order with us by preparing an excel or CSV file which contains two columns. For excel files Column A must contain Wavin product codes, column B must contain the quantity you would like to order. CSV files should contain product code followed by the quantity (as shown in the example image).

Template

You can download a prefilled or empty template from the webshop to assist. The webshop will match your request with products available and show you the results. Any products which cannot be matched can be replaced using the quick search function. You will be guided to select valid quantities by clicking on the incorrect quantity. All successfully matched products are shown at the bottom and are ready to be added to your cart.

Online Merchant shop enquiries

For any enquiries regarding the Wavin Ireland online shop for merchants please click on the ‘contact us’ button, fill in the form and our Customer Services team will respond as soon as possible.

Ts and Cs

Wavin Ireland Merchant Shop Terms and Conditions