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Sentio SmartConnect

Experience seamless control and optimum efficiency with Sentio SmartConnect. Remote access to clients' Sentio controls makes it easy to spot and fix system errors without being on-site, saving everyone time and money.

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How Sentio SmartConnect works. Set up simplified remote customer support in three easy steps:

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1. Computer set-up
Install Sentio SmartConnect on your computer.
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2. Troubleshoot
Get access via two buttons on the controller or through the Sentio App, anywhere, anytime.
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3. Remote service
Software mirrors enable you to inspect alarms and change settings remotely and efficiently.

The benefits of Sentio SmartConnect

1. Maintain thermostats from anywhere 

If a thermostat malfunctions, you can set up a new thermostat and dispatch it to the customer. All the customer needs to do is replace it on the wall. Alternatively, if the thermostat's batteries are depleted, you can guide the homeowner via phone on replacing the batteries. 

 

2. Empower colleagues with remote support 

Remotely assisting colleagues through the commissioning process and guiding them through setting up the underfloor heating system can save time and simplify onboarding new team members. 

 

3. Minimize on-site visits  

Assign office employees to handle phone calls and guide customers through minor tasks, eliminating the necessity to dispatch trained workers to the site for more minor issues. 

What our customers say about Sentio SmartConnect

“We only sell connected Sentios now we have Sentio SmartConnect.”
Technical Manager, Centercon
“Since we have Sentio SmartConnect, we never go on-site to solve issues anymore.”
Technical Team Lead, Centercon
“If only we had got this earlier… we don’t need experienced installers on-site anymore.”
Owner, HIS Installations
“With Sentio SmartConnect I can always support customers immediately.”
Erik Galambos, Luem Kft