Welcome to our freshly redesigned webshop!

What changes have been made to the webshop?

The redesign includes a new improved design and branding, a new order checkout process, a visual product catalogue and integration with updated systems for more accurate product information. The overall look and navigation have been improved for a better user experience.

Can anyone use the webshop, or do I need special access?

The webshop is available to all registered business customers. If you need access, please contact our support team for assistance with registration.

Where can I find specific functionalities in the redesigned webshop?

Key functionalities, such as Excel upload, order history, and account settings, can be accessed through the main navigation menu on your account dashboard. We’ve organised these for easy access.

How has the ordering process changed?

The ordering process has been streamlined for efficiency, but the basic steps remain the same. You can still search, add items to your cart, and review your order before checkout. We have redefined the steps to take you easily towards your checkout.

Are all my previous orders and account information still available?

Yes, all your past orders, account details, and saved information are still available on the new platform.

What core features have stayed the same?

Core functionalities like 24/7 access, Excel upload for bulk orders, and a comprehensive order overview remain unchanged to ensure a smooth transition.

How do I use the new search function to find products more easily?

The new search function allows you to add products to your cart using product catalogue browsing, excel upload and flyout search menu.

What improvements have been made to the product catalogue?

The product catalogue now displays all key product information on a single page, making it easier to review and compare products without navigating multiple pages. The product listing pages (PLP) and product detail pages (PDP) or online product catalogue have a new design and format that facilitates your ordering experience.

Where can I view and track my orders?

You can view and track your orders in the "Order History" section of your account dashboard. This provides a comprehensive overview of current and past orders.

Who can I contact if I need help with the new platform?

If you need assistance, please reach out to your local account manager or contact our customer support representative, who will be happy to help you navigate the redesigned webshop.

Can I still use the same log in I had for the current webshop?

Yes you can. Nothing has changed on your log in details.